Who we are

Our website address is https://outsetstudio.com.

How we collect personal data

We collect personal data when you:

  • Make a booking
  • Sign up for marketing communication
  • Access our site
  • Fill out a contact form
  • When you contact us via email and social media

Why we use your personal data

We use personal data collected through our site and  for a number of purposes, including the following:

  • To provide the services you sign up for, such as a booking. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
  • To send marketing communications when we have your permission, or when permitted by law.
  • To carry out marketing analysis, for example, we look at what you have viewed on our site and what products and services you have bought to better understand what your interests and preferences are, and to improve our marketing by making it more relevant to your interests and preferences.
  • For statistical purposes such as analyzing the performance of our sites and apps and to understand how visitors use them.
  • To respond to your queries and to resolve complaints.
  • For security and fraud prevention to ensure our sites are safe and secure and used in line with our terms of use.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: http://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Bookings

When visitors make a booking for our service on outsetstudio.com we collect your name, email address, and phone number. This is to confirm the booking, payment details and send a reminder of the booking.

Contact forms

When a visitor submits a contact form, we collect their name and email address. This is so we can reply and respond visitor inquiries.

Cookies

When you visit our sites we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognize and remember you.

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We also use personalized online advertising to promote our own products and services. This means that you may see advertising for our products and services on our site and when you are on other, third-party websites, including social media platforms.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

The site also contains Google analytics, this is so we see how users interact with the site so we can improve user experience on the website.

We also have the Facebook Pixel on the site which also analyses how users interact with the site and improve the user experience.

From time to time we may send you service emails or when you contribute place an order with us.

We may send you materials we think may interest you such as offers, promotions and service announcements

If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

We have implemented appropriate technical and organizational controls to protect your personal data against unauthorized processing and against accidental loss, damage or destruction.

What data breach procedures we have in place

We have implemented appropriate technical and organizational controls to protect your personal data against unauthorized processing and against accidental loss, damage or destruction.

Plugin: Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

You can contact us with regard to the following rights in relation to your personal data:

  • If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please email hello@outsetstudio.com. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond.